This phone has no scratch no dent and no sign of usage. It s not in the retail box and comes with a new USB cable and charger block. This device has been extensively tested is fully functional and is ready for activation on the Verizon Wireless plan or other Verizon MVNO (reseller) networks like Page Plus Straight Talk and TracFone. It s GSM unlocked so you can also insert any GSM carrier s Nano SIM card like AT&T or T-Mobile.