PLAY DUMB. BE BORING. DON T SOLVE PROBLEMS. AND ABOVE ALL DON T BE YOURSELF. Not exactly what you d expect to hear from a communication expert but these counterintuitive strategies are precisely what we need to interact productively and meaningfully in today s digital world. Our overreliance on quick cheap and easy means of staying connected is eroding our communication skills. Speed steamrolls thoughtfulness; self-expression trumps restraint. Errors and misunderstandings increase. And our relationships suffer. With startling insights and a dash of humor Stop Talking Start Communicating combines scientific research with real-world strategies to deliver a proven approach to more effective communication. Only Geoffrey Tumlin could write a book about a serious problem--our mounting communication deficiencies--and make me laugh and learn all the way through it. Witty smart and 100 percent accurate Stop Talking Start Communicating points the way to a better conversational future. -- Tina Morris managing director at Standard & Poor s An elegantly analytical accessible and enjoyable guide to improving interpersonal communication Stop Talking Start Communicating is a key resource for anyone who wants to be a difference-making leader manager or team member. -- Eduardo Sanchez deputy chief medical officer of the American Heart Association