This package contains prepared roses with guard petals. Thorns and leaves have been removed and each rose has been taped and wired for easy shaping. Due to differences in monitor resolution, color intensity may vary from actual items. Slight shade variations from actual picture may occur, as these products are natural. Prices are based on availability and are subject to change due to weather and market conditions. These flowers are shipped fresh from the farm. They may have guard petals. Please remove the guard petals before arranging flowers. Flower Care and Conditioning: Before your flowers ship, they are prepared for their journey with proper hydration methods. If your flowers appear sleepy and thirsty after their journey, it is absolutely normal. Just follow these simple steps for proper re-hydration: Unpack your flowers immediately upon arrival Fill a clean container/vase with fresh cool water Using a sharp knife or scissors, make a 45 degree angle cut 1/2 inch off the end of the stems Place the flowers in the prepared container Allow your flowers to properly hydrate for 1-2 hours Arrange flowers as desired. Do not place flowers in direct sunlight or near fruits and vegetables Exposing flowers to a warmer environment will help the flower bloom, storing them in a cooler area will slow down the bloom process. Change water and re-cut stems every 3 days Remove any foliage that falls below the waterline of your container. Leaves will rot and cause bacteria to form and shorten the flower’s life Our products are covered by the Freshness Satisfaction Guarantee. We are here to help from Monday to Friday, from 9:00 am to 5:00 pm EST (Eastern Standard Time) by telephone at (866) 436-0030 or via email at [email protected]. Cancellations must be received & confirmed at least 1 business before your delivery date. Refunds will not be given for cancellations less than the above-mentioned timeframe or if product has already shipped. If, for any reason, you are not completely satisfied with the product delivered, please notify us upon receipt of your products to assist you in resolving your concerns. Depending on the product issue, we will provide a possible replacement or refund for defective products. Unfortunately, we do not accept returns for any reason on floral products as they are perishable. Due to the nature of certain specialty items, time constraints may affect any possible replacement. These are special order items and take time to process; therefore 24-hour replacement may not be available. Requests for replacements and pictures must be received prior to 2:00 pm EST in order to process a possible replacement that same day. Digital images will be required for any replacement or refund and must be received within 48 hours after receiving the product. Refunds will not be given for circumstances resulting from negligence, weather, holiday schedule, incorrect delivery date chosen, or incorrect address provided. Signature is required for all floral products. Someone must be available to sign for the boxes or contact the carrier directly for any changes in delivery. Please note that any change may affect or delay your delivery.